Support and Contact

1. General support

Email: hello@saastracker.co Availability: Monday through Friday, excluding United States federal holidays. Target initial response: within two business days for general support requests The target response time is a goal, not a guarantee, warranty, or service-level agreement. Response time depends on request complexity, severity, and verification needs. SaaS Tracker does not currently provide telephone, weekend, holiday, or 24-hour emergency support, and the Service should not be used as an emergency communications channel or sole system of record.

2. What to include

3. Create an account

Prospective business customers may create an account at saastracker.co/sign-up. After verifying an individual account, the authorized user must provide accurate organization and authority information, separately accept the applicable Terms of Service, and acknowledge the Privacy Policy. Creating or verifying the individual account alone does not start a trial. The 30-day Essentials trial begins only when the organization-workspace creation transaction succeeds. No pre-approval or payment method is required, and trial start creates no charge, paid subscription, renewal, or automatic conversion. SaaS Tracker may subsequently review and restrict an account for a repeat trial, ineligibility, fraud, abuse, security risk, prohibited use, or a material breach. Account access and continued use remain subject to plan limits, security controls, and the applicable terms.

4. Security reports

Email hello@saastracker.co with the subject "Security Report" and provide a non-destructive description, affected URL or feature, reproduction steps, and potential impact. Do not include secrets or sensitive production data in the first message, access another customer's data, degrade the Service, exfiltrate data, use social engineering, conduct denial-of-service activity, or publish a vulnerability before we have had a reasonable opportunity (generally no less than ninety (90) calendar days from acknowledgment) to investigate and address it. We will triage reports based on severity, credibility, legal obligations, and available information.

5. Privacy requests

Email hello@saastracker.co with the subject "Privacy Request" and identify the applicable right, jurisdiction, account email, organization, and information involved. We may verify identity and authority, ask for information reasonably necessary to locate records, decline to act if identity or authority cannot be satisfactorily verified, or direct a customer end user to the relevant customer when SaaS Tracker processes the information only on that customer’s behalf. The Privacy Policy provides more detail.

6. Billing and subscriptions

For future paid plans, email hello@saastracker.co with the subject "Billing Support." Do not send complete payment-card information, card security codes, or bank credentials. Stripe processes payment instruments, and billing questions may require coordination with Stripe. SaaS Tracker is not responsible for any acts, omissions, errors, or delays by Stripe in processing payments. Subscription cancellation, renewals, taxes, refunds, and fees are governed by the Terms of Service and any applicable order form or checkout terms.

7. Data export or deletion

Workspace owners and administrators can use available organization export tools. For an assisted export, email hello@saastracker.co from the authorized account address with the subject “Data Export Request.” For account closure or workspace deletion, follow the Data Export and Deletion Procedure and email from an authorized account address with the subject “Workspace Deletion Request.” Individual privacy deletion requests should use the subject “Privacy Deletion Request.” SaaS Tracker may verify identity, ownership, and authority before acting. Once a deletion request has been processed, deleted data cannot be recovered and SaaS Tracker is not responsible for any resulting data loss.

8. Legal notices

Unless the Terms of Service, a signed agreement, or applicable law requires a different method, send legal notices to SaaS Tracker by email to hello@saastracker.co and by tracked mail or recognized courier to: SaaS Tracker LLC 30 N. Gould St., Ste R, Sheridan, WY 82801, United States A support message, chat message, product feedback submission, or form submission is not deemed received as formal legal notice unless it complies with the Terms of Service or another applicable agreement. For disputes, the notice process, arbitration terms, governing law, and venue provisions in the Terms of Service control to the extent applicable.