Data Export and Deletion Procedure

Effective dateAugust 22, 2026

This procedure explains how business customers, workspace owners and administrators, authorized users, and individuals may request an export, close an account or workspace, and request deletion of information from SaaS Tracker. It should be read with the Privacy Policy, Terms of Service, and any applicable data processing addendum or order form. SaaS Tracker may update this procedure from time to time by posting a revised version with a new effective date. If a signed order form or data processing addendum provides a different procedure for a customer’s data, that document controls to the extent of the conflict.

1. Sign in to the correct SaaS Tracker workspace.
2. Open Organization or the administrative workspace area.
3. Choose the available export option. Administrative or owner access is required.
4. Select the available CSV inventory export, CSV evidence index, or ZIP structured workspace data package. Confirm that the ZIP contains only the structured workspace records identified in its manifest and does not include preserved source-document bodies. Process any request for preserved source-document bodies through the assisted-export procedure, including identity, workspace-authority, scope, exception, and legal-hold review.
5. Download the file promptly, store it securely, and verify that it contains the records needed before making a deletion, subscription cancellation, or access-removal request. Self-service exports may contain structured records and snapshot references rather than every preserved binary source file, audit artifact, or system log. To request a broader export, follow Section 3. SaaS Tracker may omit or redact information that would compromise security, disclose another customer’s information, violate law or third-party rights, or reveal confidential operational details.

1. Email hello@saastracker.co from the authorized account address with the subject "Data Export Request." Do not include passwords, API credentials, full payment-card numbers, government identifiers, or unnecessary confidential or sensitive information in the request.
2. Identify the legal organization name, workspace, requested scope, preferred structured format, date range if applicable, and whether preserved source files are requested.
3. Complete reasonable identity and authority verification. SaaS Tracker may ask the workspace owner to confirm the request.
4. SaaS Tracker will identify the export scope, secure delivery method, file-expiration period, and estimated timing. Large, legally sensitive, or technically complex exports may require staged files, narrower scoping, additional verification, additional time, or reasonable fees for extraordinary effort, unless prohibited by applicable law.
5. Download the export before the stated expiration and confirm receipt. Exports may include account and membership records, monitored-source inventory, linked relationships, version and retrieval metadata, comparisons, change events, AI analyses, assignments, review status, audit records, and available preserved snapshots, subject to security, confidentiality, privilege, third-party rights, technical feasibility, and legal restrictions.

1. Export any records the customer wants to retain, then email hello@saastracker.co from an authorized account address with the subject "Workspace Deletion Request." Do not include passwords, API credentials, full payment-card numbers, government identifiers, or unnecessary confidential or sensitive information in the request.
2. Provide the organization and workspace name, owner account email, scope of deletion, requested effective date, and any records or categories that should be excluded from deletion. State whether the request also cancels any active or future paid subscription.
3. Complete identity, ownership, and authority verification. We may require a second confirmation because deletion is irreversible.
4. The requester must resolve unpaid charges, legal holds, active disputes, security investigations, required retention periods, or other restrictions that lawfully prevent immediate deletion. SaaS Tracker may delay or decline deletion until all such items are resolved.
5. After confirmation, SaaS Tracker will disable access and ordinarily delete or de-identify covered active-service data within 30 days, unless a permitted retention exception applies or a different period is required by law or an applicable agreement.
6. SaaS Tracker will use commercially reasonable efforts to send a completion confirmation to the verified requester when the active deletion process is complete. Completion confirmation applies to active-service data within the approved scope, is not a guarantee that every copy has been removed from all systems, and does not mean that backup copies have aged out or that retained exception records have been deleted.

• Account profile and workspace membership information within the approved scope. This list is illustrative and not exhaustive; specific deletion scope will depend on the approved request and applicable retention exceptions.
• Monitored sources, permanent workspace links, linked relationships, versions, snapshots, comparisons, change events, AI analyses, assignments, and review records.
• Revocation of active API credentials and application access.
• Operational records that are not required for a permitted retention purpose. Deletion of SaaS Tracker's copy does not delete a source document from its original publisher, delete information held independently by a customer or third party, remove information from another customer’s workspace, or recall emails already delivered to recipients.