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SaaS Tracker legal document

AI Limitations and Human-Review Statement

(Incorporated into the Terms of Service)

Effective dateSeptember 5, 2026

SaaS Tracker uses artificial intelligence to help customers understand retrieved terms and changes to monitored legal and policy documents. This statement explains what the AI does, its limitations, and the human review required before anyone relies on its output for legal, commercial, compliance, or operational action. SaaS Tracker may update this statement at any time; the current version is always available at the URL where this statement is published, and continued use of the Service (meaning the SaaS Tracker platform and all features, tools, AI-powered analysis, monitoring, and related functionality provided by SaaS Tracker) after an update constitutes acceptance of the revised statement.

1. What AI does

At an authorized user’s request, SaaS Tracker may send relevant text from a specific preserved document version, bounded customer-provided relationship context, prompts, section identifiers, and instructions to an AI model to prepare a Current Terms Brief. The brief may identify noteworthy provisions found in the reviewed text, describe potential business relevance, list referenced but unreviewed documents, and suggest questions for a customer-designated human reviewer. When SaaS Tracker detects a difference between observed document versions, an AI model may instead receive relevant additions, removals, and relationship context to prepare a change brief. Each AI output is linked to the specific preserved version or change record used and should be read with its citations, extraction-coverage and freshness status, preserved source materials, publisher-hosted source where available, and any applicable order form, addendum, or other agreement. AI output does not establish that a public document governs the customer’s relationship or that the reviewed material is complete.

2. What AI does not do

AI does not determine the legal meaning, enforceability, or business effect of a contract, know every fact about a customer's business, provide a legal opinion, replace a lawyer, guarantee detection of a change, or make an authoritative risk decision. SaaS Tracker is a technology service, not a law firm. Use of the Service does not create an attorney-client relationship. AI output is not legal advice.

3. Known limitations

  • AI may produce incorrect, incomplete, inconsistent, outdated, or fabricated statements. AI output is provided “AS IS” and “AS AVAILABLE” without warranty of any kind, whether express, implied, or statutory, including warranties of accuracy, completeness, merchantability, fitness for a particular purpose, or non-infringement. To the fullest extent permitted by applicable law, SaaS Tracker shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or related to AI output or reliance thereon.
  • A summary may omit qualifications, definitions, incorporated documents, exceptions, or language elsewhere in the agreement.
  • A source may be inaccessible, dynamically generated, region-specific, personalized, changed between checks, superseded between checks, blocked by a publisher, subject to access restrictions, or incorrectly identified.
  • Text extraction, formatting, tables, scans, images, binary files, embedded documents, and attachments may lead to incomplete comparisons or missing context.
  • Potential-impact analysis depends on the accuracy, completeness, and lawfulness of customer-provided context and cannot account for facts, contracts, addenda, order forms, deadlines, policies, or risk tolerances that were not supplied.
  • Different model versions or repeated requests may produce different outputs.
  • Hostile or misleading content in a monitored document may attempt to manipulate an AI system; safeguards reduce but cannot eliminate this risk, and SaaS Tracker shall not be liable for any output affected by such content.
  • Model training data and general knowledge may not reflect current law, recent decisions, regulatory guidance, specialized industry requirements, or customer-specific contractual obligations.

4. Required human review

A qualified customer-designated human must review the source document, cited passages, preserved version, any factual comparison where applicable, publisher-hosted version where available, and relevant contract before the customer acts. The reviewer must confirm that the correct source and versions were captured; read language surrounding each change; check definitions, order forms, addenda, incorporated terms, attachments, and related policies; assess governing law and customer-specific facts; confirm deadlines, effective dates, notice requirements, and operational owners; document the review decision; and obtain advice from qualified counsel where legal rights or obligations may be affected. Customers remain solely responsible for review decisions, escalation choices, notices, contract actions, compliance steps, and other actions or inaction, and assume all risk arising from reliance on AI output or from any failure to perform the human review described in this statement. SaaS Tracker does not provide a human legal-review service, managed monitoring service, or law-firm service unless the parties separately agree in writing.

5. No automated significant decisions

SaaS Tracker is provided solely as a decision-support tool for business document review. It must not be used to make solely automated decisions about an individual that produce legal or similarly significant effects, including employment, credit, housing, insurance, education, eligibility, access, or similar high-impact decisions.

6. Data sent for AI processing

Relevant document text, differences, relationship context, analysis instructions, prompts, outputs, user or workspace identifiers, token metadata, and request metadata may be sent to AI model providers, currently including OpenAI, as identified in the Subprocessor and Third-Party Service Provider List. SaaS Tracker stores AI output and related traceability information as described in the Privacy Policy, Subprocessor and Third-Party Service Provider List, and Security and Data-Handling Overview. Customers must minimize personal and confidential information, must not submit unnecessary sensitive, privileged, regulated, or confidential information, must not submit secrets or payment-card data, and must ensure they have authority, permissions, notices, and a lawful basis for submitted content and instructions. SaaS Tracker shall have no liability for processing any data submitted in violation of these requirements, and customers shall indemnify SaaS Tracker against claims arising from such submissions.

7. How to use output responsibly

  1. Treat the original source, preserved versions, publisher-hosted versions where available, and the complete governing agreement as authoritative.
  2. Use the AI output to prioritize review and identify questions, not as a final conclusion, approval, legal opinion, or instruction to act.
  3. Verify quotations, citations, dates, deadlines, notice requirements, and linked provisions against preserved and publisher-hosted versions.
  4. Escalate material changes, uncertain results, and high-risk issues to the responsible business owner, operational owner, and qualified counsel.
  5. Record the human review, conclusion, follow-up, reviewer identity, review date, and any uncertainty in the workspace.
  6. Report suspected output errors, unsafe behavior, prompt-injection attempts, source-retrieval issues, or security concerns to SaaS Tracker.

8. Contact

Questions or reports about AI output may be sent to hello@saastracker.co. Security concerns should use the subject “Security Report.” Do not include secrets or sensitive production data in the first message. SaaS Tracker LLC 30 N. Gould St., Ste R, Sheridan, WY 82801, United States